FAQ
SHIPPING & CUSTOMS
- How long will my order take to process?
After you place your order, give us 1-2 business days to get it processed. We'll send over a tracking link as soon as it ships, so you can follow your order right to your doorstep. If you choose the untracked shipping option, please be aware that you won't get any tracking updates or delivery confirmation.
- How long will it take to deliver my parcel(s)?
At checkout, once you select your destination country and shipping option, you'll see the estimated transit time for your order. Please keep in mind that these are just estimates. We always aim to deliver on time, but actual delivery times can vary. Please see our Delivery page for more details.
- What should I do if my parcel hasn't arrived?
If you haven't received the parcel after 30 days from placing the order please contact us. Our customer service team will be able to check the status of your order.
- What should I do when my tracking number is not working?
Please double-check in your order summary if you have chosen tracking option. Free standard shipping does not include tracking. If you have purchased upgraded shipping method, please allow a couple of working days for the updates.
- What should I do if I haven’t received a confirmation email?
If your order went through successfully, you should have received a confirmation email by now. Can't find it in your inbox or spam folder? Just reach out to us here, and we'll do our best to help you.
- How can I check the status of my order?
If you have purchased upgraded shipping method, you can track your parcel with us or with the shipping company pointed in your order. As soon as your order is shipped, an email will provide you with the tracking number of your shipment and you can track here.
- Do you ship worldwide?
We ship to most places around the world. In case if your address is not available for shipping, please contact us and we will do our best to fulfill the order.
- What should I do if I provided wrong shipping address?
Reach out to us at support@inmood.store. Please provide your email, full name and correct shipping address, we will update the shipping details for you. Please note that, once the parcel is shipped out we are not able to make any changes.
- Can I be charged with import duties?
All import duties and customs-related fees are included in the price you pay at checkout. You will not be charged any additional fees upon delivery.
However, depending on your shipping address in the U.S., applicable state sales taxes may be added during checkout – in line with local regulations. These taxes are calculated automatically before you complete your purchase.
The store cannot control and is not responsible for any duties/taxes applied to your package and will not cover any additional charges for customs clearance. Please note, in rare occasions, customs agents may delay delivery of some packages.
GENERAL
- How can I contact support?
You can email us at support@inmood.store or fill up contact form.
- What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, Amex) and PayPal payments.
- Where is in mood based?
Our office is located in Poland, Sopot.
RETURNS & REFUNDS
- If I changed my mind, can I cancel the order?
You have the right to cancel the order within 24 hours from placing the order. If the parcel is shipped out already, you would need to wait until it arrives and send it back to us for a refund.
- I do not like my item, can I return it?
If you are not happy with your purchase and wish to return an item you have all rights to do so. For more information go to refund policy here.
- My item arrived damaged/incorrect, can I return it?
Damaged or incorrect items can be exchanged or refunded. Please email support@inmood.store, to get a new item or a refund. In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
- How long does it take to get a refund?
Refunds might take up to 14 working days, depending on the system you used to pay with.
Product
- Can I use my product for cold and hot drinks?
Naturally, our stainless steel bottles are designed so that it can be used as both a thermos and a cooling cup so you can fully enjoy your hot and cold coffee or tea on the go!
- Can my thermos go into the refrigerator, freezer, microwave or sterilizer?
We recommend not to put your bottle in the refrigerator, freezer or sterilizer as this may damage your beloved product. Bottles are suitable for the dishwasher, making cleaning quick and easy after use.
- Why is my thermos leaking?
All bottles are 100% leak-proof. If liquid does escape from your bottle, it might be because your spout lid is not fully closed. Please try again, we assure your thermos should work perfectly fine.
- Can my product be put in the dishwasher?
For stainless steel items we recommend hand washing for best quality, however our bottles are also suitable for dishwasher, making cleaning quick and easy after use.