FAQ
📦SHIPPING & CUSTOMS
- How long will my order take to process?
Orders are typically processed within 1–2 business days. Once your order is packed and ready to go, we’ll send you a confirmation email with a tracking link. Please see our Delivery page for more details.
- Where do you ship?
Currently, we ship only within the United States.
- Where do your parcels ship from?
We ship directly from our U.S. warehouse, which allows us to offer faster delivery and no customs delays. Your kits arrive quickly and hassle-free.
- Why are my items arriving in two packages?
To speed up delivery, we ship your order in two separate parcels.
Tote bag ships first
Decorative accessories (like patches, rhinestones) follow shortly after
Each item has its own tracking number, so you can follow both shipments independently.
- How long will it take to deliver my parcel(s)?
Please see our Delivery page for details. Once shipped, delivery usually takes:
4–8 business days for Package 1 (bags)
6-10 business days for Package 2 (accessories)
We always do our best to ensure everything arrives quickly, but slight delays may occur depending on the carrier.
- Will I receive tracking?
Yes! Every shipment comes with tracking at no additional cost. Once shipped, you’ll receive an email with one or two tracking numbers, depending on your order.
- What if my parcel hasn’t arrived?
If you haven't received the parcel after 30 days from placing the order please contact us. You may contact our customer care team at support@inmood.store.
- Can I change my shipping address?
If your parcel hasn’t shipped yet, contact us immediately with your order number and correct address. Once a package is dispatched, we’re unable to change delivery details.
- Will I be charged import duties or taxes?
No, you won’t be charged any additional customs fees.
However, state sales taxes may apply at checkout, based on your U.S. shipping address. These are calculated automatically before you complete your purchase.
❓ GENERAL
- How can I contact support?
You can email us at support@inmood.store or fill up contact form. We aim to respond within 24–48 hours on business days.
- What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, Amex) and PayPal payments.
- Where is in mood based?
in mood is based in Sopot, Poland, and operated under EU regulations. However, all orders are shipped from our U.S. warehouses for faster delivery and no customs delays for U.S. customers.
🔁 RETURNS & REFUNDS
- Can I cancel my order?
Yes — you can cancel your order within 24 hours of placing it.
If your parcel has already been shipped, you’ll need to wait for it to arrive and then request a return.
- I changed my mind. Can I return my item?
Absolutely. You have 30 days from the delivery date to request a return. The product must be unused and in its original packaging.
For full details, see our Refund Policy.
- My item arrived damaged or incorrect. What now?
We’re really sorry! Please email support@inmood.store with your order number and photos or a short video of the issue. We’ll issue a refund or send a replacement — your choice.
- Can I get a refund without returning the product?
Yes — if returning the item is inconvenient, we offer a 50% refund without needing to send it back. This applies to unused products and is often the fastest solution.
- How long does it take to receive a refund?
Refunds are processed within 5–10 business days after approval, depending on your payment method.
🎨 PRODUCT
- What age are your DIY kits suitable for?
Our creative kits are designed for kids aged 8+ years old. They contain small decorative elements and accessories that may not be suitable for younger children.
- What is included in each set?
Each set includes a standard-size cotton tote bag (34 × 39 cm) and a curated selection of decorations — including rhinestones, butterflies, and more. All elements are non-chemical and handmade.
- How big are the decorative elements?
Butterflies (for garden-themed kits): approx. 22.7 × 24 cm
Rhinestones: 6.3–6.5 mm in diameter (288 pieces per pack)
- How should I apply the decorations?
We recommend using an iron-on method for best results. However, glue may also be used if preferred.
- Is the tote bag washable?
Yes, but we recommend gentle hand washing to preserve the decorations.
- Can I personalize the bag?
Absolutely! Our kits are made for DIY fun — each child can design their own one-of-a-kind bag.